How to Request IT Hardware (Laptops, Tablets, Monitors & Accessories)

Overview

This article covers how to request IT hardware for office or field/site use, including laptops, tablets, monitors, docking stations, printers, label makers, and other accessories.

Types of Hardware Requests

Office Hardware – Monitors, keyboards, mice, webcams, headsets, docking stations, printers, printer supplies (ink/toner, labels), and other desk accessories.

Site/Field Hardware – Tablets, ruggedized laptops, site printers, handheld scanners, and other equipment for field operations.

New Hire Equipment – Laptops, tablets, and accessories for employees being onboarded.

Replacement Hardware – Replacing damaged, lost, or failing devices.

Hardware Shipping – Requesting that equipment be mailed to a job site or remote employee.

How to Submit a Hardware Request

Submit a helpdesk ticket with the following information:

- Your full name and location (office or job site name/address)

- The type of equipment needed and quantity

- The reason for the request (new hire, replacement, additional equipment, etc.)

- The name of the manager approving the purchase

- Required by date (if urgent)

For new hire equipment, requests should be submitted at least 5 business days before the employee's start date.

Damaged or Broken Hardware

If your device is damaged or not functioning correctly, submit a helpdesk ticket describing the problem. Include the device type, serial number (if available), and a description of the damage or symptoms.

Do not attempt to repair hardware yourself. IT will assess the device and either arrange a repair or issue a replacement.

Returning Hardware

When returning hardware (e.g., after an employee departure or project completion), contact IT to arrange pickup or shipping. Do not discard or personally donate company equipment.

Printer Supplies

Requests for printer ink, toner, and label maker supplies should be submitted via the helpdesk. Include the printer model and the specific supply item needed.

Questions?

Submit a ticket at the IT helpdesk portal or email helpdesk@gridworks-eng.com.