Adding Shared Mailbox & Shared Calendars to Outlook

This article contains instructions on how to add shared mailboxes and shared calendars to your Outlook client. This is required for Outlook on the web (a.k.a "Webmail") & new Outlook users, as shared mailboxes & shared calendars are only automatically added to users' Outlook clients if they use Outlook Classic.

The following steps apply to both Outlook on the web and the standalone (new) Outlook application (its app icon is displayed below for clarification purposes).

Note: These steps do not apply to Classic Outlook users.

Adding a Shared Mailbox

1. In the Mail section of your Outlook client, hover over your inbox's email address, click the ellipses that is revealed, and click "Add shared mailbox or calendar."

2. In the window that populates, enter in the email address of the shared mailbox that you want to add to your list of inboxes, then click "Continue" at the bottom of this window. Once done, you should see a new mailbox beneath all other mailboxes (may need a few minutes for all of the mailbox's contents to appear while Outlook imports it).

Adding a Shared Calendar:

1. Go to the Calendar section of your Outlook client, and click the "Add Calendar" button below your calendar in the left-hand pane.

2. In the "Add Calendar" window, choose the "Add from directory" tab along the left-hand pane, select your company email that you want to add this calendar to, type in the email address of the shared calendar that you want to add, and lastly click "Add" once you've selected all of the calendars you wish to add (see below).

3. Once Outlook states this calendar has been added, it is added to your "People's calendars" section. You can move this to a different drop-down section such as "My calendars" or "Other calendars" if you wish by dragging the highlighted calendar entry to another section.

If you encounter any difficulties or issues while following these directions, please reach out to IT for assistance.